Refund Policy

All cancellations made before the cancellation period for your reservation are eligible for a full refund. Any partial refunds for pre-paid reservations due to a complaint will be issued to the credit card you used to make the initial payment in the unlikely event that our service does not meet your expectations. According to our Terms & Conditions, any complaints you may have regarding the service of your Minicab And Private hire. Keep in touch for any further queries. Please send us a request using our form.

Refunds will be issued on the Following Grounds.

1. Free cancellation over 24 hours of the notice period is exempt from charges c
2. Cancellation is notified 24 hours before the actual pick-up time.
3. No refunds will be issued if cancellations are notified within less than 24 hours or if a passenger books the Private Hire Vehicle for a wrong date, wrong flight number, and other misleading information or if the passenger leaves the pickup point without informing the Provider for any reason whatsoever.
4. One passenger used the Service, no refund will be considered in any case.