I’m looking to book

How to get a quote and book

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Flash sales

Duty Of Care

Child Seats

Keeping Safe during the COVID-19 outbreak

Book your NHS cab journey

Duty of Care

Forgotten your password?

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How to get a quote and book

Student discount

Pick-Up Points

Airport Booking information

What size of car do you need?

Am I able to book a child seat?

How many stops can I have in a journey?

How to enter your luggage details

How to add a promotional code.

Arena Pickup Points

Train station pickup points

Leaving a review and rating your journey

Tipping a driver

I can’t find my pick-up / drop-off address

Payment errors

How Minicabride works

Our prices


What are the main benefits of a ‘minicabit

Business’ Account?

Creating a Business Account

How to add a Member (Admin Only)

How to add a Team (Admin Only)

How to add payment methods

How to book and manage Business Account trips

Downloading Invoices


Changing my booking

How to cancel a booking

Refund policy

Urgent booking issue?

My driver is late

What happens if I am late, or am unable to meet the driver?

Refund Policy

All cancellations made before the cancellation period for your reservation are eligible for a full refund. Any partial refunds for pre-paid reservations due to a complaint will be issued to the credit card you used to make the initial payment in the unlikely event that our service does not meet your expectations. According to our Terms & Conditions, any complaints you may have regarding the service of your Minicab And Private hire. Keep in touch for any further queries. Please send us a request using our form.

Refunds will be issued on the Following Grounds.

  1. Free cancellation over 24 hours of the notice period is exempt from charges c
  2. Cancellation is notified 24 hours before the actual pick-up time.
  3. No refunds will be issued if cancellations are notified within less than 24 hours or if a passenger books the Private Hire Vehicle for a wrong date, wrong flight number, and other misleading information or if the passenger leaves the pickup point without informing the Provider for any reason whatsoever.
  4. One passenger used the Service, no refund will be considered in any case.