COVID-19 Update

Latest Communications

• • • Keeping Safe during the COVID-19 outbreak

Helping the NHS community

How to book your ride

• Book your NHS cab journey

Booking queries

Making a booking

• Duty of Care
• Forgotten your password?
• Summary Bar
• Flash Sales
• How to get a quote and book
• Student discount

Airport trips

• Pick-Up Points
• Airport Booking information

Your journey details

• What size of car do you need?
• Am I able to book a child seat?
• How many stops can I have in a journey?
• How to enter your luggage details

Tips when booking

• How to add a promotional code.
• Arena Pickup Points
• Train station pickup points
• Leaving a review and rating your journey
• Tipping a driver
• I can’t find my pick-up / drop-off address
• Payment errors

How MiniCabRide Works

How we work

• How MiniCabRide works
• Our prices

About MiniCabRide

• What are MiniCabRide’s company details?

About our network

• Our policy
• How to access your Cab Operators’ details

Contacting us

Getting in touch

• Contact-us
• Live-chat

Complaints

• Complaints

MiniCabRide for Business

Business Accounts

• What are the main benefits of a ‘MiniCabRidefor Business’ Account?
• Creating a Business Account
• How to add a Member (Admin Only)
• How to add a Team (Admin Only)
• How to add payment methods
• How to book and manage Business Account trips
• Downloading Invoices
• Receipts/Invoices

Booking Changes & Cancellations

Changing your booking details

• Changing my booking

Cancellations

• How to cancel a booking
• Refund policy

Issues with your Booking

Having trouble with your booking?

• Urgent booking issue?
• My driver is late
• What happens if I am late, or am unable to meet the driver?